To forward your extension follow the following steps: 

  • log into the end user online portal found Here (
  • Click on the gear icon in the bottom left hand corner of the screen
  • Click on "Call Routing"
  • Set the value of "Primary" to "Forward"
  • Enter the destination number in the input field adjancent to "Forward"
  • Click "Update"

These steps are demonstrated in the video that you can find here: